Privacy Policy

Introduction

Coastal Estate Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property management services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and home or property address, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website, such as requesting information or services. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Create and manage your account.
• Process property management service requests.
• Email you regarding your account or property.
• Fulfill and manage property maintenance requests and payments.
• Send you a newsletter or marketing communication.
• Respond to your comments or inquiries.
• Increase the efficiency and operation of the website.
• Monitor and analyze usage and trends to improve your experience with the website.
• Notify you of updates to the website.
• Protect the security and integrity of the website.
• We only collect and process your information with your explicit consent.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including property maintenance, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

California Invasion of Privacy Act (CIPA) Compliance

In accordance with the California Invasion of Privacy Act (CIPA), we want to inform you that:

• We do not record phone calls or other confidential communications without the consent of all parties involved.
• We use cookies and similar tracking technologies on our website, including Vercel Analytics, but we will always request your explicit consent before enabling these technologies, in compliance with CIPA requirements.
• California residents have the right to know what personal information is being collected about them, to access that information, to know if their personal information is disclosed and to whom, to know if their personal information is sold and to whom, to opt out of the sale of their personal information, to request deletion of their personal information, and not to be discriminated against for exercising their privacy rights.

If you are a California resident and would like to exercise your rights under CIPA or have questions about our compliance, please contact us using the information provided at the bottom of this page.

Analytics and Data Collection

We use Vercel Analytics to collect anonymous usage data about how visitors interact with our website. This helps us improve our site and provide a better user experience. Vercel Analytics collects the following information:

• Pages visited and time spent on each page
• Referral sources (how you found our website)
• General location information (country/region level only, not precise locations)
• Device and browser information (type, operating system, screen size)

In compliance with the California Invasion of Privacy Act (CIPA) and other privacy regulations, Vercel Analytics will only be activated after you have explicitly consented through our cookie consent banner. You can change your preferences at any time by clicking on "Privacy Preferences" in the footer of our website.

The data collected by Vercel Analytics is anonymized and cannot be used to personally identify you. Vercel processes this data in accordance with their privacy policy.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

Your Rights Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this privacy policy, please contact us at: